The services provide is based on individualized assessment of needs and documented in the individualized housing support plan. Individuals may require and access only a subset of the services listed below.
We utilize best practices for MCP Members who are experiencing homelessness and who have complex health, disability, and/or behavioral health conditions including Housing First, Harm Reduction, Progressive Engagement, Motivational Interviewing, and Trauma-Informed Care.
These services may involve coordination with other entities to ensure the individual has access to supports needed to maintain successful tenancy. Final program guidelines adopt, as a standard, the demonstrated need to ensure seamless services to Members experiencing homelessness entering the Housing Tenancy and Sustaining Services Community Support.
Services do not include the provision of room and board or payment of rental costs.
This service provides tenancy and sustaining services, with a goal of maintaining safe and stable tenancy once housing is secured:
Providing early identification and intervention for behaviors that may jeopardize housing, such as late rental payment, hoarding, substance use, and other lease violations.
Education and training on the role, rights, and responsibilities of the tenant and landlord..
Coaching on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy.
Coordination with the landlord and case management provider to address identified issues that could impact housing stability.
Assistance in resolving disputes with landlords and/or neighbors to reduce risk of eviction or other adverse action including developing a repayment plan or identifying funding in situations in which the Member owes back rent or payment for damage to the unit.
Advocacy and linkage with community resources to prevent eviction when housing is or may potentially become jeopardized.
Assisting with benefits advocacy, including assistance with obtaining identification and documentation for SSI eligibility and supporting the SSI application process. Such service can be subcontracted out to retain needed specialized skillset.
Assistance with the annual housing recertification process.
Coordinating with the tenant to review, update and modify their housing support and crisis plan on a regular basis to reflect current needs and address existing or recurring housing retention barriers.
Continuing assistance with lease compliance, including ongoing support with activities related to household management.
Health and safety visits, including unit habitability inspections.
Other prevention and early intervention services identified in the crisis plan that are activated when housing is jeopardized (e.g., assisting with reasonable accommodation requests that were not initially required upon move-in).
Providing independent living and life skills including assistance with and training on budgeting, including financial literacy and connection to community resources.
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